Contact

Do the products have a warranty?

Our products have a 12-month guarantee. If there is any manufacturer defect during this time, please send it to us for diagnosis, repair, or replacement. Our warehouse and repair laboratory are located in California, USA.

What is the return policy?

We accept returns within 30 days of the order date as highlighted in our Refund Policy.

Can you ship internationally?

Yes. We ship internationally on a daily basis using UPS International and DHL.

Can you overnight ship?

Yes. When checking out, please select Overnight Shipping. There will be an extra cost associated with this service.

How do I request technical assistance?

Please email our chief engineer Dr. Koz. He can answer all your questions and provide assistance. Please email him at drkoz@vapedetector.com. Within the email, please include:
Model #:
Order #:
Description #:
Purchase Date #:

How do I cancel my order?

Request cancellation by emailing sarah@vapedetector.com. If we have not shipped the unit, we will be able to cancel it immediately and refund your money.

How can I install the vape detectors?

Most installations can be completed by a handyman. Mounting of the unit is required with screws when mounting on a wall or ceiling. Additional, power and cabling considerations for tamper prevention may be required depending on the situation. However, most installations can be completed by the purchaser or somebody technically inclined.

Are your vape detectors in stock?

Most of our products are 99% in stock throughout the year. We keep a large inventory in our Los Angeles, CA warehouse. If you are concerned and need to double-check, please email Sarah at sarah@vapedetector.com.

Who is Vape Detector?

Vape Detector is a trademarked brand, owned and operated by Forensics Detectors. In other words, it is a sub-category of products developed, manufactured, and distributed by Forensics Detectors.

Can I purchase these products elsewhere?

No, you cannot. This is because our product descriptions employ words such as "vape", "weed", and "cannabis". These words make search engines such as Amazon, Google, Walmart, and eBay throw tantrums. Therefore, we sell our products direct to consumers - i.e. direct to you, our customer.

How do I pay?

We accept PAYPAL and Credit Card purchases. Sorry, we do not accept POs. Use our online payment system. It is fully secured and encrypted. It runs on the famous Shopify Platform with payments executed using Stripe.

Do you offer discounts?

We offer quantity discounts. For units greater than 20 please email sarah@vapedetector.com

Do you have Will Call pickup?

Yes. If you wish, you can come to our warehouse in Los Angeles. Will call pick up is between 8 am to 2 pm daily.

Why does your website direct me to Forensics Detectors?

Forensics Detectors is our parent company. The Vape Detector website uses the Forensics Detectors eCommerce platform to execute all transactions.

What are your terms of service?

This website and any associated purchases employ the Forensics Detectors' Terms of Service.

What is your privacy policy?

This website and any associated purchases employ the Forensics Detectors' Privacy Policy.

What is your refund policy?

This website and any associated purchases employ the Forensics Detectors' Refund Policy.

What are your shipping options?

Shipping options are highlighted by the Shipping Policy.

Who is Dr. Koz?

Read more about his story here or see his Linkdin profile here.

Are you legit?

Yes, we are legit.

We are a 5-star seller on Amazon.com.

We are a 5-star business on Google.com.

We are a 5-star seller on Ebay.

How do I learn more?

We suggest doing the following:

• read the product vape detector manual
• read our blog articles
• check the Dr. Koz videos on vape detectors
• if you have an unanswered question, email Dr. Koz, drkoz@vapedetector.com